Human Resources Certification Institute (HRCI) 2025 – 400 Free Practice Questions to Pass the Exam

Question: 1 / 400

The large hotel you work for asks guests to complete cards commenting on the level of service they received. These results are most likely used by human resources to do what?

Recognize employees

Discipline employees

Refine procedures

All of the above

When a hotel gathers feedback from guests through comment cards, it provides valuable insights into the service quality experienced by customers. These insights are utilized by human resources primarily to recognize employees for exceptional service, as positive feedback can be a powerful motivator and reinforcement of desired behaviors.

Additionally, this feedback can inform disciplinary actions when service falls below expected standards, helping HR address performance issues constructively. Furthermore, the data collected can be instrumental in refining procedures and training programs to ensure the entire team meets or exceeds guest expectations.

Thus, by recognizing stellar performance, addressing areas needing improvement, and refining operational procedures, human resources can enhance overall service quality, making the choice encompassing these elements an appropriate response to the question.

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